Privacy Policy

1. Introduction

Winplayspins Ltd ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our social casino services, in compliance with the New Zealand Privacy Act 2020 and GDPR standards.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, username, age verification status
• Contact Information: Name and email when you contact us through our forms
• Consent Preferences: Your cookie and privacy preferences

2.2 Information Automatically Collected

• Device Information: Device type, browser type, operating system
• Usage Data: Pages visited, time spent, interactions with games
• Technical Data: IP address, session data, performance metrics

2.3 Cookies and Similar Technologies

We use cookies and similar technologies as described in our Cookie Policy.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: For analytics, marketing, and optional features (you can withdraw consent anytime)
• Legitimate Interests: For service operation, security, and improvement
• Legal Compliance: To meet regulatory requirements and age verification
• Contract Performance: To provide our services as agreed in our Terms of Service

4. How We Use Your Information

• Provide and maintain our social casino services
• Verify age eligibility (20+ requirement for New Zealand)
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Ensure security and prevent fraud or abuse
• Comply with legal obligations and regulatory requirements
• Send service-related communications (with your consent for marketing)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who process data on our behalf for:

• Analytics services (only with your consent)
• Security and fraud prevention
• Technical infrastructure and hosting

5.2 Legal Requirements

We may disclose information when required by law, regulation, or valid legal process.

5.3 Business Transfers

In the event of a business sale or merger, your information may be transferred as part of that transaction.

6. International Data Transfers

Your data is primarily processed within New Zealand. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide our services and fulfill our obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Specific retention periods:

• Account data: Until account deletion plus 2 years for compliance
• Contact inquiries: 3 years from last contact
• Analytics data: 26 months (if consented)
• Security logs: 12 months

8. Your Rights

Under the New Zealand Privacy Act 2020 and GDPR, you have the right to:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a structured, machine-readable format

8.2 Correction and Deletion

• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (right to erasure)

8.3 Processing Rights

• Object to processing of your personal information
• Request restriction of processing in certain circumstances
• Withdraw consent for consent-based processing

8.4 How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer at privacy@winplayspins.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection

10. Children's Privacy

Winplayspins is not intended for anyone under 20 years of age. We do not knowingly collect personal information from individuals under 20. If we discover we have collected such information, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or prominent notice on our website. Your continued use after changes indicates acceptance of the updated policy.

12. Contact Information

For privacy-related questions or to exercise your rights, please contact:

Data Protection Officer
privacy@winplayspins.com

General Privacy Inquiries
info@winplayspins.com

13. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with:

Privacy Commissioner
New Zealand
Website: privacy.org.nz